ICT SUPPORT SPECIALIST

The ICT Support Specialist shall provide computing support on enterprise grade ICT environment, communications support, and ERP systems support to all employees and consultants in all SMI offices or facilities. This role is accountable for the maintenance and updates of all ICT asset registers and renewal for the essential ICT upgrades and maintenance.

This is a regular employment based in Polomolok, South Cotabato and will directly report to the ICT Supervisor.

Specific Personal Accountabilities:

Sustainable Development Practices – Ensures compliance with the Project's safety and environmental-friendly standards and systems within own area of responsibility to positively contribute on nurturing the organization’s sustainable development culture and compliance to ISO 140001. Acts as secondary Team SD representative to carry out necessary SD actions and follow-ups.

Safety- Ensures a safe work environment is afforded to the team and in the area of responsibility.

Environment- Ensures area of responsibility does not contribute any environment incident. Ensures minimal consumption of resources in the day-to- day operations of ICT.

ICT Services – Provides technical analysis, implements, innovates, and supports the day-to-day operations of SMI IT Core systems and servers (excluding Cloud and outsourced services).

• Evaluates Helpdesk task and activities and establish priorities based on internal helpdesk SLA’s.
• Provides guidance and technical assistance to internal staff when troubleshooting IT and business systems issues, with the ability to identify and escalate situations requiring urgent attention.
• Ensures SAP & IMS system and client applications are running optimally with issues being addressed efficiently.
• Installs, diagnoses, repairs, maintains, and upgrades PC hardware, software, and other IT related equipment to ensure optimal workstation performance.
• Provides ICT services to level 1 newly hired employees.
• Takes the lead in physical and logical security of ICT assets and compiles an accurate register of all hardware and software assets to ensure accuracy in all laptops, desktops, printers, UPS, mobile phones, and user’s accountability.

Reporting and Documentation – Assists in cost management within own area of responsibility and ensures budget objectives are achieved. 

• Accurately logs all support activities by Helpdesk
• Develops and maintains operational, configuration, or other procedures where necessary
• Maintains ICT tracker related to hardware inventory, contract and cost related reports.

Key requirements:

• Bachelor’s degree in any computer-related field
• Not less than three (3) years experience in supporting and resolving enterprise grade ICT infrastructure.
• Experience in resolving technical issues with servers, PCs and PC peripheral devices, and telephony devices and technologies.
• Very good understanding of Microsoft products
• Strong independent analysis, good in problem-solving skills and good customer-service orientation.
• Ability to present ideas in user-friendly language to both technical and non-technical end-users.

For additional details and other vacancies, interested applicants are directed to visit www.smi.com.ph. Resume and application letter may also be sent to humanresources@smi.com.ph indicating the position title.  Closing date is 28 February 2021.